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Shipping & returns

Shipping, pickup and returns

Everything you order is packed by hand and sent with Bpost or DPD. Below you'll find what that costs, when you can expect it and what to do if something goes wrong.

What does shipping cost?  ·  When will it arrive?  ·  Can I return something?

What does shipping cost?

One flat shipping rate applies per destination. If your order goes above the amount in the ‘free delivery’ column, that rate is waived entirely. All amounts include VAT.

Destination Shipping cost Free delivery
Pickup in Gooik Free Even for a small order
Belgium €8.95
Pickup point: €7.95 Free from €75
Netherlands €8.95
Pickup point: same price Free from €75
Germany €10.50
Pickup point: €9.50 Free from €125
Luxembourg €11.95 Free from €75
France €14.50
Pickup point: €12.95 Free from €125
Elsewhere in Europe
Austria €22.95
Italy €22.95
Denmark €24.95
Portugal €25.95
Spain €25.95
Lithuania €26.95
Sweden €26.95
Greece €36.95
Another country? Email me your address and your order and I'll work it out for you. You'll hear what it costs within one working day.

To Belgium, the Netherlands, Germany and France you can choose between delivery to your home address or a pickup point nearby. The latter is handy if you're not home during the day: your parcel simply waits for you there. You make that choice at checkout. To the other destinations we deliver to a home address only.

These rates apply to private orders. If you are ordering for your company, especially in larger quantities or to several addresses, I'll work it out separately for you — more about that under corporate gifts.

 

When will it arrive?

Within Belgium and the Netherlands your order usually arrives after two to three working days. Here is how that works:

1

I pack it

Everything goes into the box by hand here, with paper padding in between. In busy periods that takes a little longer than usual.

2

The parcel leaves

From Tuesday to Friday, with Bpost or DPD. Nothing goes out on Monday, so if you order at the weekend your parcel leaves on Tuesday at the earliest.

3

On its way to you

To your home address, or to the pickup point you chose. To the more distant destinations it takes longer than two to three working days, depending on the country.

You can follow it

As soon as your parcel leaves, you get an email with a track-and-trace code. With it you can follow where it is and when it will arrive.

Not at home?

The courier leaves a note explaining what happens next, and you can follow it yourself through your track-and-trace email. Do you already know you will be out during the day? Then choose a pickup point right away at checkout.

Prefer to collect it yourself?

Choose pickup at checkout and delivery costs you nothing. Do order at least one day in advance; I'll send you an email as soon as everything is ready.

You collect your order during opening hours in Gooik. Your name is enough. I'll keep your order for two weeks; if that does not work out in time, just let me know.

Collecting it as a gift? It can go in a gift bag or a basket. You can read how that works under how to order gifts.

Did something arrive broken?

It rarely happens, but it happens. Let me know as soon as you notice, with a photo of what is wrong and of the box it came in. Then we'll look at the best solution together.

Is something missing, or did you get something other than what you ordered? Just let me know then too. 02 311 47 29 or [email protected].

Can I return something?

You have fourteen days after receipt to change your mind. One important condition does apply: the products must come back unopened, unused and undamaged, in their original packaging.

Here is how

1 Report your withdrawal with the Revoke order button (see below), or simply let me know at [email protected] or on 02 311 47 29. Then I know it is on its way.
2 Send it to Flavor Shop, Edingsesteenweg 3, 1755 Gooik — or simply drop it off in the shop, which is easiest. The cost of the return is yours to bear. If you drop it off in the shop, you of course pay nothing.
3 As soon as your parcel reaches me, I'll refund you within ten working days, the same way you paid. If you return your entire order, you'll also get the shipping cost of that order back.

Prefer it formal? In our general terms and conditions you'll find the model withdrawal form under article 5, together with all the conditions in full. An email will do just as well, though.

Report your withdrawal in one click

You do not need to write an email or print a form. The webshop has a Revoke order button that lets you report it in half a minute.

Where to find it. With your order when you are logged in.

What happens next. You confirm, and you immediately get an email saying your withdrawal has been noted. I am notified at the same time, so you do not need to tell me anything else.

Changed your mind after all? You can withdraw your request again, the same way.

The button reports that you are changing your mind — the return itself happens as described above, and the same conditions apply.

Can't find your question?

Call me on 02 311 47 29 during opening hours, or email [email protected]. You'll hear from me within one working day. Is it about an order for your company? Then have a look at corporate gifts.

Opening hours and contact